Seating: There’s a decent variety of seating inside the Servisair Lounge at LHR, but when it’s crowded you’ll be uncomfortably close to someone you don’t know, not unlike the crowded terminal you just left. Whether you’ve settled into cafe seating or one of the small leather loungers, you’ll notice the size of the lounge doesn’t allow for good spacing. If you can manage to find a time of day when fewer folks are around, you should be able to section yourself off in the otherwise nicely arranged lounge.
Lounge: Servisair Lounge Where: London Heathrow (LHR) – International Terminal 1
Food/Drink: Very basic snacks and lower shelf beverages don’t make a great argument for skipping the food court. Your best options here are shortbread cookies and coffee or maybe chips and a Chang Beer.
Wi-fi/Connectivity: Free with good speed on our visit.
Service: Steve, the front desk guy was rediculously friendly. He greeted everyone with a smile and happy tone. He was happy to hook me up with a US-style adaptor so I could charge the modhop video camera and he made sure I knew my way around and that wi-fi was available. Service, at least on this visit, outshined other Heathrow lounges we’ve been to in recent years.
Beyond the front desk I’m not sure anyone was around. Cleanup was slow and whatever food there was was slow to be refreshed.
Showers: No shower?! You’re in a busy international terminal!! It was a bummer to find there were no showers here. Luckily for us, this trip was in business class so there was access to the showers inside the Star Alliance lounge nearby.
Summary: The helpfulness of the front desk isn’t enough to fulfil the desire to get away from the noise and commotion of the terminal. Lack of food, low end drink options, less than average seating choices and NO windows makes for an uninviting lounge. If you go, do it to help keep Steve employed.
Rating: 2 hops (of 5).
How to get in: Fire up the Priority Pass membership, reserve with goSimply or pay when you arrive at the Servisair lounge.